Technical Support Channels
A 60–Minute Ticket Response Guarantee
All your assistance requests will be dealt with within maximum 1 hour after the ticket or email is received. If your issue needs further assistance from a system administrator, we will direct the trouble ticket or the email to the person on duty, in a timely manner and we will leave a comment to notify you that more time will be needed for arriving at the optimal solution. If you order the Optional Admin Services package, all of the server administration tasks included there will be executed whenever you decide.
An Exceptional Tech Support Service
If you require any assistance with our Web Hosting Control Panel or with any of the applications that we’ve installed on the dedicated server on your behalf, do get in touch with our help desk support staff at any time via the ticketing system. Plus, if you require help managing your dedicated web hosting server, you can make use of the Optional Admin Services package, that includes weekly Operating System updates, software installation and troubleshooting procedures, server monitoring and restarting procedures, data backup storage space, etc.
A User–Friendly Help Area
We have provided the Web Hosting Control Panel with a detailed knowledgebase, which offers exhaustive explanations of all its features and functionalities. Moreover, we have shot detailed video tutorials that will further disclose to you how to carry out a particular task or solve a commonly experienced issue. All the educational articles and the video tutorials are readily accessible from every section of the Web Hosting Control Panel through the Help and Videos buttons situated in the upper right corner.