A 99.9% Server Uptime
We’ve set up our cloud web hosting system using reliable hardware and significantly customized software. Our system administrators have installed a modified version of Security–Enhanced Linux on each of our physical servers to guarantee maximum protection and reliability. We’ve set up a number of DoS prevention appliances coupled with powerful firewall software to make sure our network is unassailable and secure.
Our cloud web hosting plans offer a 99.9% server uptime guarantee. And irrespective of which datacenter you choose, the uptime guarantee remains unchanged.
A 99.9% Network Uptime
When you set up your very own cloud hosting platform, it is essential to also build your own network architecture. This is the reason why we built a custom internal network in all our datacenters. Relying on world–class Juniper switches and routers, our internal network allows for otherworldly fast data transmission rates and is also fully redundant.
Because of this, you will take advantage of a 99.9% network uptime in our US based data center, in our UK based data center, in our FI based data center, in our East Europe based data center and in our AU based data center, regardless of which web hosting service you’ve selected.
A 30–Day Money–Back Guarantee
We offer a 30–day money–back guarantee with all our cloud hosting packages. If you’re dissatisfied with our services, or if you think that they are insufficient, or if you decide that you want a VPS servers instead of a cloud hosting package – you will get a refund, no questions asked.
All domain name registrations are nonrefundable, but you’ll continue to have total control of your domain names even if you close your hosting account with us.
24/7 Technical Support
We’ve cautiously chosen each single member of our 24x7 support staff to ensure that we can provide the very best help desk service you can possibly get. Each of our technicians has many years of experience working with hosting accounts behind his back, so they know what they are doing. And they are available 24–7–365 – you can touch base with them at any time and they’ll reply to you ASAP.
Their average ticket response time is well under twenty minutes, while with many other web hosting vendors you are forced to wait around for days. Moreover, we offer you a 1–hour response time guarantee. Regardless of what happens, your questions will be answered within one hour.