The availability of the customer and tech support that a cloud web hosting company provides can tell you a lot about the services which they supply too. In the event that you are allowed to use just e-mails and tickets, you have almost certainly discovered a reseller and not the hosting provider. If this is the case, you may have to wait for a couple of days in order to get an issue resolved as the reseller may not be checking their communication regularly or they may need to get in touch with the true hosting company for extra assistance. If the provider offers you different ways of communication with short response time which are available at any time, they are most likely the top provider, not only a reseller. So you'll enjoy timely assistance and top quality support since they will have immediate access to the servers where your account will be created. Whatever the trouble - technical or sales, it is always better to have the option to get hold of your website hosting company directly through your preferred method of communication.
24/7 Customer Support in Cloud Web Hosting
We offer 24/7 billing, customer and tech support for our cloud web hosting. Even if you aren't our customer yet and you have some questions, we will help you promptly and give you the necessary info, so as to give you a choice to make the best decision when you buy your new web hosting account. We are available at any moment, including weekends and holidays, and we provide you with several ways of communication to get in touch with us - phone, live chat, e-mails and support tickets. For your convenience, we have multiple phone numbers worldwide, so you're able to call the one which is closer to you. The max response time for your e-mail messages and your tickets is 1 hour. The typical response time is no more than 15-20 min, which means that you can forget all about waiting for several days to get support for any task or issue, regardless of its difficulty.