In the event that you've ever had a cloud web hosting account in the past or you have dealt with any kind of online service, you're probably well aware from your own experience that for a lot of things it is better to talk to a live person on the telephone instead of exchange tickets or e-mail messages. If you want to know more about a particular service before you purchase it or when something small should be made, for example, it will be far easier and a lot faster to do it in real time. When you're able to seek the advice of representatives by phone, it is also very likely that you are working with a real web hosting provider, not just a reseller. The type of support that you'll get on the phone may differ between different companies - from standard matters to professional tech support. Generally the majority of providers will offer you pre-sales assistance and 1st level telephone support, while more complex tech issues are handled via e-mail and / or tickets.