In the event that you've ever had a cloud web hosting account in the past or you have dealt with any kind of online service, you're probably well aware from your own experience that for a lot of things it is better to talk to a live person on the telephone instead of exchange tickets or e-mail messages. If you want to know more about a particular service before you purchase it or when something small should be made, for example, it will be far easier and a lot faster to do it in real time. When you're able to seek the advice of representatives by phone, it is also very likely that you are working with a real web hosting provider, not just a reseller. The type of support that you'll get on the phone may differ between different companies - from standard matters to professional tech support. Generally the majority of providers will offer you pre-sales assistance and 1st level telephone support, while more complex tech issues are handled via e-mail and / or tickets.
Phone Support in Cloud Web Hosting
We believe that having the option to communicate with a live consultant is rather important, so we have 3 support lines globally (Australia, USA and UK) and you'll be able to reach us on the phone for 14 hours every day. In case you consider obtaining one of our cloud web hosting, for instance, you will be able to give us a call and find out more about our solutions before you order so as to be sure that we meet all the system requirements for your websites. Following the order, you will be able to call us about all of the sales and / or billing issues you may have, or receive any type of general or basic technical information that you need. We have tried to find the perfect balance between telephone and ticket support, so for strictly technical issues you can use the ticketing system, that will help you monitor the communication along with any new developments in the resolution of an issue.