If you have a site, a problem may always crop up and it doesn’t automatically need to be related to the web hosting service. For example, something might go wrong when you bring a software app up to date or some critical content could be modified or erased mistakenly. No matter what the essence of the problem may be, you will have to contact the customer care team and request them to recover a backup or to help you solve the problem that you are confronting. How fast they’ll do that will predetermine the time that your sites will be down. For certain sites like social networking sites or e-shops, an oft-repeated outage period too often equals losing users and cash. That’s why, it is of principal importance that you use the services of a web hosting company that provides not only a very good help desk service, but also a well-timed one.
One-Hour Response Guarantee in Cloud Web Hosting
Our guaranteed maximum response time for any ticket that you open or any e-mail that you write is just 1 hour, even if you contact us during weekends and public holidays. Whatever the nature of your problem or inquiry may be, we’ll lend a helping hand instantaneously and will provide you with the needed info to resolve any problem with your sites. The real reply time usually does not exceed 15 to 20 minutes, which goes to say that you can forget about waiting around for hours to get an issue solved or what is even worse than that – waiting around a whole day only to obtain an answer that more info is necessary while nothing is sorted out. We will give you assistance in a timely fashion because we understand precisely how invaluable time can be in the dynamic online era. The 1-hour reply time guarantee is valid for any billing or technical inquiry that you might have relating to our cloud web hosting