If your hosting provider supplies live chat support, you are able to talk to a representative in real-time and find out helpful information or get an issue resolved in a very timely manner. The key advantage of using chat as an alternative to calling to consult with a live person is that you need just a computer with Internet access, so you will not pay any rates in the event that you're in a different state or country. In addition, it is easier to copy and paste details for example domains, usernames or error messages in other words details which are sometimes difficult to provide to the other party on the phone. The live chat is also a considerably quicker way to contact the hosting provider's support crew compared to using a ticketing system. What's more, if some problem requires a bit more time to be dealt with, you'll be able to do something else entirely while you wait for guidance on the live chat, therefore you will not waste time - something that is not possible if you're on the phone.
Live Chat Support in Cloud Web Hosting
As a part of the support services that we provide for our cloud web hosting, you'll find live chat support that is online every single day, even on holidays. You can contact us regardless of whether you already have an account or not, considering that we will help you with almost anything, ranging from providing you with basic information regarding our services in case you are not our client yet and you are considering to purchase one of the packages, to helping you with creating an e-mail account in an e-mail client. A part of the issues are more complex and time-consuming, which means that you will need to take advantage of the ticketing system which is incorporated into our Hepsia website hosting Control Panel, but we can save you precious time and help you in real time on our live chat for quite a lot of things.