A ticketing system is the most common communication medium that hosting providers offer to their clients. It’s most often part of the billing account and is the very best way to resolve an issue that takes some time to investigate or that needs to be forwarded to a server admin. Thus, all comments contributed by either side will be kept in the same location in case somebody else needs to work on the issue at hand and the information in the ticket will be accessible to all parties. The negative aspect of deploying a ticketing system with most hosting platforms is that it is not part of the web hosting Control Panel, which implies that you will have to log in and out of no less than 2 accounts to accomplish a particular operation or to get in touch with the company’s help desk team. In case you wish to administer a handful of domains and each one is hosted in a different account, you will need to use an even larger number of accounts simultaneously. Moreover, it can take a substantial span of time for the provider to process your ticket request.
Integrated Ticketing System in Cloud Web Hosting
The ticketing system that we use for our cloud web hosting is not separate from the hosting account. It is an essential part of our all-inclusive Hepsia hosting Control Panel and you’ll be able to access it at any particular time with just a couple of clicks, without needing to sign out of your hosting account. The ticketing system offers a quick-search field, so you can find practically any support ticket that you have already opened, in case you need it. On top of that, you can read knowledge base articles that belong to various problem categories, which you can pick, so you can learn how to resolve a particular problem even before you submit a ticket. The ticket response time is maximum 60 minutes, which suggests that you can receive prompt assistance at any time and if our support team recommends that you should do something inside your account, you can do it instantly without signing out of the Hepsia Control Panel.