A ticketing system is the most common communication medium that hosting providers offer to their clients. It’s most often part of the billing account and is the very best way to resolve an issue that takes some time to investigate or that needs to be forwarded to a server admin. Thus, all comments contributed by either side will be kept in the same location in case somebody else needs to work on the issue at hand and the information in the ticket will be accessible to all parties. The negative aspect of deploying a ticketing system with most hosting platforms is that it is not part of the web hosting Control Panel, which implies that you will have to log in and out of no less than 2 accounts to accomplish a particular operation or to get in touch with the company’s help desk team. In case you wish to administer a handful of domains and each one is hosted in a different account, you will need to use an even larger number of accounts simultaneously. Moreover, it can take a substantial span of time for the provider to process your ticket request.